Frequently Asked
Questions
Who can guide me in choosing my treatments?
Our
reservations staff will help you book your appointment. They can answer
most of your questions involving specific treatments. Our experienced
therapists will further assist you in customizing a treatment to suit
your needs.
What do I wear when I come to The Spa?
When you
check into The Spa, we provide you with a robe and slippers. Most
treatments are enjoyed without clothing, however, please wear whatever
makes you comfortable. The therapist will leave the room while you
disrobe and you will be fully draped during all the treatments. If you
wish to use the pool (in season) or hot tub bring a comfortable swimsuit
with you.
What about my valuables and jewelry?
We suggest
that you leave your valuables and jewelry at home.
Should I shave before a treatment?
Shaving is
not recommended prior to any body treatments or hair removal services.
Men should shave at least two hours prior to receiving a facial for
optimum results.
How early should I arrive for my appointment?
We ask
that you arrive at least 15 minutes prior to your appointment time.
This will allow you sufficient time to fill out paperwork and relax
before your treatment. We have fresh herbal teas and cool water
available in our waiting area.
What if I am late for an appointment?
Arriving
late will limit the time for your treatment, lessening its effectiveness
and your enjoyment. Your treatment will end at its scheduled time so
that the next guest will not be delayed. The full fee will be charged,
with an adjustment or allocated service time.
What is the cancellation policy?
A 50% fee
is charged for less than 24 hours notice and no shows will be charged
100%.
Group
Party - 10% Booking charge. 100% if les than 7 days notice
What about gratuities?
Gratuities
are not included in the treatment and are at your discretion. It is
customary to leave a 15–20% gratuity, you can add it to your charge.
Is there a minimum age for use of The Spa?
Guests 12
to 18 years of age are welcome to participate in spa and salon services
when accompanied by an adult.
What if I am pregnant?
While
there are a few treatments that should be avoided during pregnancy,
there are many beneficial treatments that can be enjoyed. Please notify
our Spa reservation staff of your pregnancy when you make your
appointment so they may offer guidance.
May I use my cell phone while I am at The Spa?
As a
courtesy to all guests please quiet all electronic devices and cell
phones. Check at the front desk for a designated area if the need
arises. Your cooperation is appreciated.
